Shipping & Delivery FAQ

Shipping Countries

We ship to the following countries. If you don’t see your country of residence in the list below, please shoot us an email at and we’ll work to get your address added to our shipping destinations. 

Bahrain, Jordan, Kuwait, Lebanon, Qatar, Oman, Saudi Arabia, Egypt

1 – 2 days


2 – 3 days

United Kingdom

2 - 3 days

Australia, New Zealand

2 – 5 days


2 – 4 days

Hong Kong SAR, India, Indonesia, Japan, Malaysia, Philippines, South Korea, Thailand, Vietnam, China

3 – 4 days

Austria, Belgium, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Isle of Man, Israel, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Nigeria, Norway, Poland, Portugal, Sweden, Switzerland, Taiwan, Turkey, Vatican City

3 – 4 days


Why isn’t shipping free all the time?

Shipping takes a toll on the environment, so our order limits for free shipping encourage you to place an order for several items at once and reduce the carbon footprint and packaging materials involved. 


Can I ship to a commercial address?

We require only residential addresses for last-mile shipping. Mayple is not liable to any associated fees to commercial locations. Please ensure that your company name is not included in the Address field. Doing so may cause higher duties/taxes or inadvertent delays.


Delivery Tracking

All our orders are delivered via DHL and can be tracked as soon as your order is dispatched. Within 24 hours of your order confirmation, you will receive an email with your tracking details!


Possible Delays

We do our best to ensure the timely delivery of all orders. Please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe due to a holdup with customs processing.


Duties & Taxes

Mayple collects all duties and taxes upfront upon checkout so you don’t owe anything to DHL when you receive delivery!

Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities.

Please check your local customs website for more information.

For anything else, feel free to contact us at!



For any returns, a $40 return and restock fee will be charged.